Contact Us
Let's start
a conversation.
Whether you have a question about an order, need help choosing a product, want to understand our shipping process, or simply have something you would like to share with us, our customer care team is here to help.
We believe good customer service should be straightforward, thoughtful and human. Send us the details below and we will review your message carefully so we can provide the most useful answer possible.
Send us a message
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From a simple question to a complicated order issue.
Order Questions
Need help understanding your order confirmation, order status, product quantity, order details or another purchase-related question? Send us your order number and the details you would like us to review.
Shipping & Delivery
We can help explain shipping updates, tracking information and common delivery questions. If you have a tracking number, include it in your message when possible.
Product Information
Before purchasing, you can contact us about product specifications, design details, sizing information, materials, availability and other product-related questions.
Returns & Refunds
If you need assistance with a return or refund request, please provide your order number and explain the reason for contacting us. This allows us to understand your situation before responding.
Order Changes
If you need to correct an order detail or request a cancellation, contact us as soon as possible. Requests may depend on whether the order has already entered fulfillment or been shipped.
General Feedback
Your feedback matters. Tell us what you enjoyed, what could be improved, or what you would like to see from RenoStudio in the future.
A little detail goes a long way.
We want every response to be useful rather than generic. The more relevant information you provide, the easier it is for our team to understand the situation and determine the next step.
If you are contacting us about an existing order, please have your order confirmation available. If your question concerns a product, include the product name or a description of the item you are referring to.
Use the same email address associated with your order whenever possible.
Include your order number for questions involving an existing purchase.
Clearly describe what happened and what kind of assistance you are looking for.
For product issues, include relevant details and photographs when they are useful for explaining the problem.
Please avoid sending sensitive payment information such as complete card numbers through the contact form.
Prefer email?
You can also reach our customer care team directly at service@renostudio.shop
RenoStudio / Customer Care