Refund Policy

RenoStudio / Customer Policy Refund & Returns Information

We want you to feel confident when ordering from RenoStudio. If something is not right with your purchase, our refund and return process is designed to provide a clear way to contact us, explain the issue and determine the appropriate next step.

This policy explains the general conditions that may apply to returns, refunds, damaged items, incorrect orders and other purchase-related concerns. Because individual situations can differ, please contact our customer care team before sending anything back.

01 / Before Return Contact Us

Start by contacting our customer care team with your order information.

02 / Request Review

We review the request and provide instructions based on the situation.

03 / Return Authorized Return

Do not send products back without receiving return instructions.

04 / Resolution Refund or Solution

Once the request is resolved, the applicable refund or other remedy is processed.

01 / Our Approach

Fair, clear and focused on the actual situation.

We understand that returns are sometimes necessary. A product may not work as expected, an item may arrive damaged, or an order may contain an unexpected issue.

Our goal is to make the communication process straightforward. When you contact us, please provide enough information for our team to identify your order and understand what happened.

Refund eligibility can depend on the condition of the item, the reason for the return, the timing of the request and other applicable circumstances. We therefore recommend contacting us before arranging a return shipment.

RenoStudio product detail
RenoStudio / Product Details

01. General Returns

RenoStudio collection
Collection / RenoStudio

If you are considering returning an item, please contact RenoStudio customer service before sending the product back. This allows us to confirm the order, understand the reason for the request and provide the appropriate return instructions.

Products may need to meet certain condition requirements in order to qualify for a return or refund. The exact outcome can depend on the individual order and circumstances surrounding the request.

We recommend keeping the original packaging and any relevant order documentation until you are certain that the purchase will not need to be returned.


02. Return Conditions

To help us process a return request efficiently, returned products should generally be in an appropriate condition for resale and evaluation unless the return concerns a defect, damage or incorrect item.

Condition A

Unused Items

Items intended for return should generally be unused, unworn and in suitable original condition.

Condition B

Original Packaging

Where possible, retain the original packaging, labels and accessories supplied with the product.

Condition C

Proof of Purchase

Your order number and purchasing email help us identify the correct transaction.

Condition D

Prior Approval

Please wait for return instructions before shipping a product back to us.

03. Damaged or Defective Items

If your order arrives damaged, defective or materially different from what you ordered, please contact us as soon as reasonably possible after delivery.

To help us investigate the issue, please include your order number, a description of the problem and clear photographs when appropriate. Images can help us understand the condition of the item and determine the most suitable resolution.

Important

Please do not discard a damaged item or its packaging before contacting us if the condition of the packaging may be relevant to the delivery issue.

04. Incorrect or Missing Items

If you receive an item that does not match your order, or if something appears to be missing from your shipment, contact us with your order number and a description of the discrepancy.

We may request photographs of the items received, packaging or shipping label when needed to investigate the issue. Please retain the products and packaging until our team has provided further instructions.

  • 01 Confirm the order number associated with the shipment.
  • 02 Explain which item appears to be incorrect or missing.
  • 03 Provide photographs when they can help identify the issue.
  • 04 Wait for our response before arranging a return shipment.

05. Refund Process

When a refund is approved, the applicable amount is processed through the relevant payment method or payment system associated with the original purchase, where possible.

After a refund is initiated, the time required for the funds to appear in your account can vary depending on the payment provider, financial institution and processing conditions.

A refund notification does not necessarily mean that the funds will appear immediately. If you have received confirmation that a refund was processed but cannot see it yet, please allow additional processing time before contacting your payment provider.

06. Shipping Costs

Shipping charges associated with an order may be treated differently depending on the reason for the return and the circumstances of the request.

If the return relates to a confirmed product issue, incorrect item or another circumstance for which RenoStudio accepts responsibility, we will communicate the applicable return arrangements directly with you.

For other return requests, any applicable shipping or handling costs may be the responsibility of the customer where permitted by applicable rules.

07. Exchanges

If you would prefer a different product, size or variation instead of a refund, please contact us before returning the original item.

Exchange availability can depend on current inventory and the condition of the returned item. If the requested replacement is unavailable, another resolution may be offered where appropriate.

Need help deciding what to do?

Do not send an item back without first contacting our customer care team. We will explain the next step based on your specific order.

08. Contact RenoStudio

If you have any questions about a return, refund, damaged product, incorrect order or another purchase-related concern, our customer care team is available to help.

Please include your order number and the email address used when placing the order whenever possible.

Let's resolve it together.

Email our customer care team at service@renostudio.shop. Please provide enough information for us to identify your order and understand the issue.