FAQ

RenoStudio / Customer Guide

Questions.
Answered.

Welcome to RenoStudio. Our collections are built around vintage graphics, Y2K influences, distressed finishes, reconstructed silhouettes, statement denim, knitwear and expressive streetwear. Browse our frequently asked questions below for information about ordering, sizing, shipping, returns, product details, payments and customer support.

RenoStudio vintage streetwear collection
Before You Order

Designed for people who dress outside the obvious.

RenoStudio focuses on pieces that feel collected rather than ordinary: washed cotton tees, layered hoodies, reconstructed tops, graphic prints, textured knits, embroidered denim and utility-inspired trousers. Because many of our garments intentionally feature washed, distressed, faded, raw-edge or reconstructed details, small differences in texture and appearance can be part of the character of the product.

01 / Ordering

Everything you need to know before placing an order.

01
How do I place an order?
Select the product you want, choose the available size or variant, add it to your shopping bag and proceed through checkout. Please carefully review your shipping address, selected items, quantities and contact information before submitting payment. Once your order has been successfully placed, you will receive an order confirmation by email at the address provided during checkout.
02
Can I change or cancel my order after payment?
We begin processing orders as quickly as possible. If you need to change an address, size, product or other order detail, contact us at service@renostudio.shop as soon as possible and include your order number. We cannot guarantee that a request can be completed once an order has entered processing or fulfillment. If the parcel has already shipped, changes may no longer be possible.
03
I did not receive my order confirmation. What should I do?
First check your spam, junk or promotions folder. Make sure the email address entered during checkout was correct. If you still cannot find your confirmation, contact service@renostudio.shop with your name, approximate order time and any available payment or order information so our support team can help locate the order.
02 / Products & Sizing

Fit, fabric, finish and the details that make each piece different.

04
How should I choose my size?
Please review the size information provided on the individual product page before ordering. Compare the listed measurements with a garment you already own for a more reliable reference. Our collection includes oversized, cropped, slim, fitted, relaxed and reconstructed silhouettes, so the same size may feel different across different designs.
05
Are RenoStudio garments intentionally distressed?
Many of our products are inspired by vintage and Y2K streetwear and may include washed surfaces, fading, distressed areas, raw hems, vintage-style graphics, reconstructed panels, embroidery or other finishing details. These details are intentional design elements. Slight variations between individual pieces may occur and can contribute to the character of a garment.
06
Will the color look exactly like it does on my screen?
We make every effort to present product colors accurately. However, colors can appear slightly different depending on your monitor, smartphone display, brightness settings and lighting conditions. Washed and vintage-inspired garments can also naturally show tonal variation because of their finishing process.
07
How should I care for vintage-style or printed garments?
Always follow the care instructions supplied with the specific product. In general, washing garments inside out with a gentle cycle and avoiding unnecessarily high temperatures can help preserve prints, embroidery, fabric texture and color. Do not use aggressive bleaching products unless the garment's care label specifically permits them.
03 / Shipping

From checkout to the moment your RenoStudio package arrives.

08
Where do you ship?
RenoStudio offers shipping to eligible destinations shown during checkout. Available shipping methods, delivery estimates and applicable charges are presented according to the destination and order details. Some remote regions, restricted destinations or addresses may have limited delivery options.
09
How long does shipping take?
Delivery time consists of both order processing and transportation. Processing begins after payment is successfully confirmed. Transit time depends on destination, carrier, service level, customs procedures and other circumstances outside our direct control. Please refer to the Shipping Policy and the shipping information displayed at checkout for the most relevant estimate for your order.
10
Will I receive tracking information?
When tracking is available, tracking information will be sent to the email address associated with your order after the shipment has been dispatched and tracking information has been registered. Carrier scans may take some time to appear after the tracking number is created.
11
Why has my tracking information not updated?
Tracking systems do not always update continuously. A parcel may be moving between facilities while showing no new scan. International shipments can also experience periods without visible tracking updates during customs or transportation. If the tracking status remains unchanged for an unusually long period, contact us and we will help review the shipment information.
RenoStudio statement fashion
04 / Returns & Support

Need a little more help?

We understand that online clothing shopping can come with questions, especially when choosing between different fits, silhouettes and finishes. If the answer you need is not covered here, our customer service team can help with order information, product questions, shipping concerns and return-related requests.

Please contact us with your order number whenever your question concerns an existing purchase. Providing accurate information helps us identify your order and respond more efficiently.

05 / Returns & Payments

Simple answers for the moments after checkout.

12
Can I return an item?
Return eligibility depends on the applicable Returns & Refunds Policy and the condition of the item. Items generally need to remain in original condition and meet the applicable return requirements. Please review the current return policy before sending anything back, as unauthorized or incorrectly addressed returns may not be accepted.
13
What if I receive a damaged or incorrect item?
Contact us as soon as possible at service@renostudio.shop. Please include your order number and clear photographs showing the item, packaging and the issue. Do not dispose of the product or shipping packaging before the matter has been reviewed, as photographs or additional information may be required to assess the situation.
14
What payment methods are accepted?
Available payment methods are displayed during checkout and may vary depending on your location, device, currency and other checkout conditions. Your payment must be successfully authorized before an order can enter processing.
15
Is my payment information secure?
Payments are processed through the checkout infrastructure and payment services made available to the store. RenoStudio does not ask customers to send full card numbers or sensitive payment credentials by email. Never send complete payment card information through customer support messages.
16
How can I contact RenoStudio?
For customer service, please email service@renostudio.shop. When contacting us about an order, include your order number and a concise description of your question so that our team can assist you as efficiently as possible.

Still have a question?

We are here to help with product information, order questions, delivery concerns and customer care.

service@renostudio.shop