Shipping Policy
From your screen to your wardrobe.
Order Received
Once checkout is completed and payment is successfully authorized, your order enters our processing workflow.
Preparation
Items are prepared for shipment and the order information is reviewed before the parcel leaves our fulfillment process.
Dispatch
After dispatch, available tracking information is provided so you can follow the progress of your shipment.
Delivery
The carrier transports your parcel to the delivery address supplied during checkout.
Order processing
Orders are processed after successful payment authorization. Processing time may vary depending on order volume, product availability, weekends, holidays and operational circumstances. A shipping confirmation is generally provided once your order has been dispatched.
Please note that processing time and transit time are different stages. The delivery estimate should be considered from the point your parcel enters transportation rather than from the exact moment an order is submitted.
Shipping methods & delivery estimates
Available shipping services and estimated delivery windows are presented according to the destination and the options available at checkout. Delivery estimates are provided as guidance and are not necessarily guaranteed dates.
Actual transportation time can be affected by carrier capacity, weather, public holidays, regional conditions, customs processing, incorrect addresses, remote-area delivery requirements and other circumstances outside RenoStudio's direct control.
- Processing: begins after payment has been confirmed.
- Transit: begins after the parcel has been handed to the carrier.
- Tracking: becomes available when tracking information is registered.
- Estimated delivery: varies by destination and selected service.
Following your package
When tracking is available, shipment details will be sent to the email address associated with your order. Carrier tracking information may initially show limited activity while the parcel is being prepared, collected or transferred between logistics facilities.
A tracking number does not always mean the parcel has immediately received its first carrier scan. Please allow reasonable time for the carrier system to register movement.
If your tracking information has not updated for an extended period, please contact service@renostudio.shop with your order number so our team can review the available shipment information.
Please check your address.
Customers are responsible for providing a complete and accurate shipping address during checkout. Please check apartment numbers, suite numbers, postal codes, city names and contact information before placing your order.
If you notice an address error immediately after placing your order, contact service@renostudio.shop as quickly as possible. We will make reasonable efforts to assist, but an address change cannot be guaranteed once processing or shipment has begun.
When delivery takes longer.
Although we work to keep orders moving efficiently, delivery estimates can be affected by circumstances beyond our control. These may include severe weather, carrier disruptions, customs inspections, transportation interruptions, public holidays, address problems, regional restrictions or unusually high logistics volume.
A delay does not automatically mean that a parcel is lost. Please use the tracking information supplied with your order where available and allow time for the carrier to complete its transportation process.
International orders & customs
International shipments may be subject to customs inspection, import duties, taxes, brokerage charges or other fees imposed by the destination country or local authorities. These charges are determined by the destination and are not controlled by RenoStudio.
Customers are responsible for reviewing the import requirements that apply to their destination before ordering where applicable. Customs processing can also affect the final delivery time of an international shipment.
RenoStudio cannot guarantee that every destination will have identical customs procedures, taxes or clearance requirements. If your parcel is held by customs, please cooperate with the relevant carrier or authority to provide any information required for clearance.
Undeliverable & returned packages
A shipment may be considered undeliverable if the address is incomplete, incorrect, inaccessible, refused, unclaimed or otherwise unable to receive the parcel. Carrier handling procedures vary by destination.
If a parcel is returned to the sender, contact service@renostudio.shop with your order number. Depending on the circumstances, a reshipment, refund or other resolution may be available under the applicable store policies.
Damaged on arrival?
Please inspect your package when possible. If the parcel or an item arrives visibly damaged, contact us promptly and provide your order number together with clear photographs of the packaging and affected product.
Please keep the original packaging until the issue has been reviewed. Photos and additional information may be necessary to determine the appropriate resolution.
Marked delivered?
If carrier tracking shows a shipment as delivered but you cannot locate it, first check around the delivery area and with household members, building reception, neighbors or other authorized recipients where appropriate.
If the parcel remains missing, contact us at service@renostudio.shop with your order number and tracking information so we can help review the shipment.
A few things worth remembering.
- Accurate information matters. Always review your shipping address and contact details before submitting an order.
- Tracking may take time. Carrier systems can require time to register the first movement after dispatch.
- Delivery estimates are estimates. Unexpected carrier, customs or environmental conditions can affect delivery.
- Keep your order information. Your order number is useful whenever you contact customer service.
- Do not send sensitive payment information by email. We will never require your complete payment card number for shipping support.
Need help with your shipment?
For questions about an existing order, tracking information, delivery concerns, address issues or package problems, please contact our customer service team.
Include your order number whenever possible so we can locate your order more efficiently.