Track Order
Track
Your Order
Your order is more than a confirmation number. It is the beginning of a journey from our studio to your door. Use the order information below to check the latest available update and follow your purchase through each stage of fulfillment.
Find your order in a few simple steps.
Order Confirmed
Once your order has been successfully placed, you will receive an order confirmation by email containing your order number and purchase details.
Preparing Your Order
Your items are reviewed, prepared and packed before leaving our fulfillment process. Processing time can vary depending on product availability.
On Its Way
After dispatch, your shipment may receive a tracking number. Carrier scans can take a little time to appear after the package enters transit.
Every order has a process behind it.
We understand that waiting for an order can be just as important as receiving it. That is why we want the delivery process to feel clear, predictable and easy to understand.
After your purchase is confirmed, our fulfillment process begins. Depending on the product and order volume, your order may pass through several stages before it is handed to the shipping carrier.
Once a package has been dispatched, the carrier becomes responsible for transportation and delivery. Tracking events are generated by the carrier as the parcel moves through its network.
Please remember that tracking pages do not always update continuously. A shipment may continue moving even when no new scan is visible for a period of time.
How your order moves.
From checkout to delivery, there are several normal stages. Understanding these stages can help you know what to expect while your order is on its way.
Placed
Your order is successfully submitted and payment is confirmed.
Processing
Your order is being prepared for dispatch and checked before shipment.
Shipped
The parcel has left the fulfillment stage and entered the carrier network.
Delivered
The carrier has completed delivery according to its latest available scan.
Questions about your delivery?
Why is my tracking number not showing updates?
A tracking number can be created before the carrier performs its first physical scan. It is normal for tracking information to remain unchanged for a short period after dispatch.
Where can I find my order number?
Your order number is normally included in your order confirmation email. Search your inbox for your RenoStudio order confirmation if you cannot immediately locate it.
My package appears delayed. What should I do?
First check the latest carrier update and allow additional transit time if the package is still moving through the carrier network. If the tracking information appears unusual or remains unchanged for an extended period, contact our support team.
Can I change my shipping address after ordering?
Address changes depend on whether the order has entered fulfillment or been dispatched. Contact us as soon as possible with your order number if an address correction is required.
What if my tracking says delivered but I cannot find the package?
Please check around your delivery location, mailbox, building reception area and with household members or neighbors where appropriate. If the parcel still cannot be located, contact the carrier first and then reach out to us with your order information.
Still need help?
Our customer care team can help you understand an order update or shipping issue.